I spoke to a potential client yesterday, a private individual, and by that I mean someone who is not an attorney, a business owner, an insurance claims adjuster, or a corporate rep. Our conversation started much the same as most of my conversations do with private clients, in that her first words were, “I’m a little nervous. I feel so funny calling you. I’ve never called a private investigator before.”
I always try to reassure people that I understand how they feel and make them feel more comfortable speaking with me. After all, I realize what it took for them to actually call me. The truth is that the vast majority of people, at some point in their lives, could really use the services of a private investigator, but not everyone picks up the telephone to call one.
Maybe it would help to think of a private investigator as a professional problem solver. After all, that is what we really do; we help people solve their problems. We locate what they can’t or don’t know how to find. We help them to find the answers to questions they have that need answering. We obtain the facts they need to make good decisions for themselves, their families, their businesses and their lives. And we gather the evidence they need to assist them with litigation they are involved in or may become involved in.
Our clients are real people with real problems who have come to us for help. And we truly care about helping them.
By the way, that potential client who was nervous and felt funny about calling a private investigator – it took her less than a minute to get real comfortable talking to me about her problem. She is no longer a potential client. She is now my client and I am really looking forward to solving her problem for her.
